#### 1. Cancellation Policy

1. **Order Cancellation by Customer**:

   - **Within 24 Hours**: Customers can cancel their orders within 24 hours of placing them for a full refund.

   - **After 24 Hours**: Cancellations made after 24 hours of placing the order will not be eligible for a refund.

2. **Cancellation by Baroda Cakes**:

   - Baroda Cakes reserves the right to cancel any order due to reasons such as unavailability of ingredients, unforeseen circumstances, or issues with the order details. In such cases, a full refund will be issued to the customer.

#### 2. Refund Policy

1. **Eligibility for Refund**:

   - Refunds are only applicable for orders canceled within the specified time frame (within 24 hours of placing the order).

   - If the product delivered does not match the order or is damaged, customers are eligible for a refund or a replacement.

2. **Non-Refundable Situations**:

   - Custom cakes or personalized orders are non-refundable once production has started.

   - Orders canceled after the 24-hour window are non-refundable.

3. **Refund Process**:

   - To request a refund, customers must contact our customer service team at [contact information] with their order details.

   - Approved refunds will be processed within 7-10 business days, and the amount will be credited back to the original payment method.

4. **Partial Refunds**:

   - In cases where only part of the order is eligible for a refund, a partial refund will be processed based on the items eligible.

#### 3. How to Request a Cancellation or Refund

- **Contact Us**: Customers can contact our customer service team via email at [email address] or call us at [phone number].

- **Required Information**: Please provide your order number